It is very important for a small business that whoever answers any incoming calls to their business that the person answering is very courteous and polite so that a potential client will feel relaxed and hopefully not take their business elsewhere. Unfortunately though, many of the small businesses cannot really afford to pay a professional receptionist that is trained in proper, courteous phone manners. In fact many businesses have not had anyone special answering their phones and in many cases this has led them to losing business which is something they would obviously want to avoid. Today though there is a solution to many small business owner’s phone problems and that is to hire a professional telephone answering service like Courteouscom. These services are available all over the country and can be relied on to have staff that are fully trained in good telephone etiquette and so can provide polite and courteous responses to anyone that may call. Although these services do have a fee, that fee is often well less than what paying a professional receptionist would cost and there is the added benefit that the business owner does not have any additional staff related problems by using these services. Although most businesses will hire one of these services to provide a phone answering service during their normal working hours, it is possible if needed to hire the services to answer the phones for longer, even 24 hours a day if needed. The service can be asked to inform the business owner by text if necessary whenever important, expected calls come in and they can even be asked to maintain an appointment calendar for the owner, arranging business appointment on their behalf. Many of the tasks that a receptionist may undertake can be undertaken by these services and so even lawyers and doctors are starting to use them instead of hiring their own receptionists. Knowing that their phones will be professionally answered for whatever period a business owner wants, it allows the business owner more time to take care of their other business, confident that they will not be missing anything important by leaving their office.
Although most small business up until now have been using answering machines in order to try and ensure that they do not lose any business opportunities, the machines are only effective in some instances as many potential clients, when hearing a machine answering their call, will call a next business where they hope to receive a human response and be treated in a more polite and professional manner. By using one of these professional answering services, a small business can give the impression that they are bigger than they actually are and will certainly give any potential clients the feeling that they are dealing with a very professional business, one that they would be pleased to do business with. Many businesses which have started to use professional answering services have found that the cost of the service is recouped by the extra business they have received.Read More